FAQ

FAQ

FAQ

HOW DO I FIND A DOCTOR?

You can search for a Consultant/Specialist at Apollo Hospitals Muscat by going to our Find A Doctor page. You can search for the Consultant/Specialist by Department or Doctor’s name. Simply select the Department or Name and click the “Find” button.

HOW DO I MAKE APPOINTMENTS TO SEE A DOCTOR?

To make an appointment please contact our 24x7 Front Desk Assistance: Phone: (00968) 24787766 Notes: • Front office desk is open for 24 hours. • Please mention all relevant information while making an appointment (your name, age, contact details, insurance card/ Residence card/Referral letter etc) • Please bring all your related medical reports, prescriptions, etc. (if any) during consultation.

HOW DO I SCHEDULE TESTS OR OUT-PATIENT PROCEDURES?

To schedule a test or out-patient procedure, please call our OPD front desks at 24787766.

WHAT ARE THE DEPARTMENTS & SERVICES?

To view a list of our departments and services, please go to our Centres of Excellence page.

WHAT ARE THE EMERGENCY NUMBERS?

To avail our ambulance and emergency services, please call the following numbers: Emergency Hotline: (00968) 24787766

WHO CAN I CALL FOR ASISTANCE IN THE HOSPITAL DURING ODD HOURS & HOLIDAYS?

For enquiries or assistance within the hospital during odd hours (evening or night time) and holidays, please call our Duty Manager at 00968 24787766.

DO I NEED TO REGISTER TO AVAIL ANY SERVICE AT APOLLO HOSPITALS MUSCAT?

Yes, all patients are required to register first to avail any service at Apollo Hospitals Muscat. This once-only registration is simple and easy and will create a unique patient number (UHID) for you with an accessible online database which will store all your medical records and prescriptions while you are being treated under Apollo Hospitals Muscat for life-long use.

WHO DO I CONTACT WITH BILLING QUESTIONS OR TO GET COPIES OF MY PAYMENT RECEIPT?

For queries on hospital charges or to request copies of your receipt of payment, please go to our Billing Department (Corporate Desk, Ground Floor).

WHICH INSURANCE PROVIDERS DOES THE HOSPITAL HAVE AGREEMENT WITH?

The insurance providers under agreement with Apollo Hospitals Muscat as per our updated terms & conditions are: NLIC,Mednet,Nextcare,New India Assurance,Better care,OUIC,OQIC,Metlife,MSH,AXA,SAICO,AETNA,ALLIANZ,NAS.

IS THERE A PHARMACY IN THE HOSPITAL?

Yes, we have a 24x7 operational Pharmacy. Contact Number : 24786222

IS SMOKING ALLOWED ANYWHERE ON CAMPUS?

No, we are a smoke and tobacco-free campus.

DOES THE HOSPITAL PROVIDE HEALTH BROCHURES OR LEAFLETS?

Apollo Hospital Muscat endeavors to spread health education for the public. We are continuously providing health brochures and leaflets in all corners of the hospital for our patients and visitors, as well as publishing health articles in local newspapers. You can download these Brochures & Leaflets from our website. We also provide regular health information and updates on our social media handles like Facebook page (www.facebook.com/apolloMuscat), Twitter page (www.twitter.com/apolloMuscat), Youtube channel, and Instagram.

WHERE CAN I MAKE MY ENQUIRIES?

For your inquiries, please e-mail us at info@apollomuscat.com and we will get back to you.

WHERE CAN I GIVE MY FEEDBACK OR COMPLAINT?

To give your feedback or express any dissatisfaction with our services, please e-mail us info@apollomuscat.com in detail or fill-in our Customer Satisfaction Survey Forms: We have similar feedback forms available in all our OPD front desks and IP Nursing Stations.

HOW DO I APPLY FOR A JOB WITH APOLLO HOSPITALS MUSCAT?

To apply for a job with Apollo Hospitals Muscat, please go to our Career page. To see current job vacancies, please visit our Current Opportunities page.

Vision & Mission

“The most preferred and leading quality healthcare provider in Sultanate of Oman”
“Our mission is to bring healthcare of international standards within the reach of every individual. We are committed to the achievement and maintenance of excellence in education, research and healthcare for the benefit of humanity”

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Contact Us

Address

Apollo Hospital Muscat PO Box 1097 Al – Hamriya, P.C. 131, Muscat, Sultanate of Oman.

Support

  • Tel :(00968) 24787766 /24782666 /24787780
  • Fax :(968) 24700093