We understand that seeking medical treatment outside your home country can be a physically and emotionally exhausting experience and we know that it can be stressful too. The International Patients Departments at the various Apollo Hospitals locations strive to ensure that you not only feel at home, but also go back to your country in good health. The following steps would help you to visit us in a hassle-free and smooth fashion and enable you to have a happy and safe healing experience.
Apollo Hospitals India, with its vast pool of internationally qualified doctors ensures that you get the best resource in each medical specialty to offer you the best possible treatment options. Our medical fraternity represents over 55 medical specialties.
Apollo Hospitals aims to respond to your query within 2-4 working days. Depending on the nature of the medical help required, the response could include advice on medical procedure along with a quote or if the concerned doctor feels that he/she needs to know more or view recent reports, we will communicate to you accordingly.
If you are traveling abroad for medical reasons for the first ti e certain pointers to help you plan your journey better.
Jami’at Al – Dowal Al – Arabiya Street,
Diplomatic Area, Al Khuwair,
P.O. Box 1727,PC 112.
8:30 a.m. – 5.00 p.m.
Fridays and Saturdays are closed holidays
+968 – 2469 8291 (General)
+968 – 2469 2791 (Consular)
+968 – 2468 4546 (Community Welfare)
Helpline +968 – 2469 5981
(only for labour/welfare issues)
Toll Free Help line 80071234
The international patients division of Apollo Hospitals can help organize your stay in reputed five star, three star or comfortable guest rooms prior and post your treatment if required – according to your budget.
Registration at Hospital: You are required to produce your passport at the registration counter to get registered at our hospital. The hospital will maintain a copy of your passport (Photo page and visa page) in your hospital record. This is mandatory and is based on the directives from the Government of India.
Visa: If you are travelling on a medical visa, you are required to register at the Foreigners Regional Registration Office within 14 days of your arrival. Only nationals from Pakistan & Bangladesh need FRRO registration within 24 hours of arrival in India
Apollo Hospitals in India provide translation services in Arabic, French, Portuguese, Russian, Swahili International patients are provided complimentary airport transfers with prior information.
Apollo Medical Centre is located in the basement of Rajiv Gandhi International Airport, Shamshabad, Hyderabad. Omani patients can contact the medical centre for any emergency on arrival. Please dial1066 from airport help desk. Direct Number +91 40 66601066. Patient assistance booth is located in the International arrivals hall after crossing customs area.
International Insurance: At Apollo Hospitals, we work with certain International Insurance providers and the list is available at the International Patients Service Desk/ Admission counter. We will not be able to process/accept any other foreign insurance coverage for cashless (insurance covered) treatment. The insurance coverage provided by the companies on our list is valid only for Inpatient procedures which needs more than 48 hours of hospitalization and is subject to approval from the insurance providers. At the time of admission a deposit needs to be made at the in-patient billing department, based on your room category. This amount will be refunded once we receive the payment authorization from your insurance provider. In case the insurance is not approved within 48 hours of admission, you’re requested to settle the hospital bill and claim a reimbursement from your insurance provider.
Payments: We accept all major credit cards like VISA, MASTER CARD, AMEX & CIRRUS and Traveler’s cheques. We also accept payment for In-patient services in the following currencies: USD, CAD, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal, Singapore Dollars etc. We also have a payment gateway on the website for select locations.